Some commonly asked questions about Email Marketing

For your convenience we have put together a list of commonly asked questions about Email and SMS marketing services provided by Maxmail. We are constantly updating this section of the website so please visit again soon.

Is there a limit to the number of emails I can send using Maxmail each month?

No. For a flat monthly fee of $75 you can send unlimited emails per month. No strings attached.

Can I get my graphic designer to design a newsletter template instead of using your custom template design services?

Yes. There are two ways to do this.

Your designers can either provide us with the finished HTML code of the template with images and any CSS style sheets and we can add this to your account as a custom template
Your designer gives us the Photoshop layout and we integrate it with your account.

For option 1 there is no charge. For option 2 a charge of $300 still applies.

Can I upload my own images and Style Sheets?

Yes. Maxmail has a very advanced HTML editor interface that allows you to upload your own images and categorise them in folders. However, a maximum file size limit of 1MB applies each time you upload an image. As a standard we allocate 10MB of disc space per account. If you need more disc space please contact us –support@maxmail.co.nz

The Maxmail HTML editor allows you to manage the style sheet of your document in two ways. You can either switch to HTML mode and edit the CSS manually or simply use the built-in styles editor to make changes using the graphical user interface.

I am having problem uploading images?

Here are some of the common answers to this problem.

Image upload unsuccessful – Make sure the name of the image does not contain any space characters. Use the underscore (_) key or the plus (+) key to replace space characters in the name of the image and try again.
File size too big – Make sure the image you are trying to upload is less than 1MB in size. Use Microsoft Picture Editor (FREE) or Adobe Photoshop to change the resolution of the image and try again.
Cannot create folder error – This error shows up if your account has not been correctly setup. Please contact support@maxmail.co.nz for more information.

I don’t want to provide an opt-out link for my subscribers but I cant get rid of it inside the Mailing List interface.

By law you are required to provide an opt-out link with every email communication you send using Maxmail. In order to maintain this compliance we enforce an automatic opt-out facility. Sorry, this is not negotiable with us.

What happens when someone clicks on the unsubscribe link?

First, the subscriber status is changed from active to unsubscribed and you are notified via an email. After Maxmail has processed the opt-out request the user is redirected to a landing page. This landing page by default is as follows:

http://wpp.maxmail.co.nz/incoming/landing.php

Within Maxmail settings you can specify a custom URL for redirecting the user when they click on the unsubscribe link.